six packages fail to run ALL DAY

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  • Last Post 26 August 2022
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0
votes
PubliBike Webmaster posted this 24 August 2022

I just get the error "failure", no detail whatsoever.

When I check the connection, it succeeds

When I open the details of the task, the connection cannot be loaded, "failed" for the csv path.

I contacted support a few hours ago, but no help there.

These packages need to run more than once daily and I am blocked for over 12 hours now.

This is NOT stable.

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votes
PubliBike Webmaster posted this 25 August 2022

The next day, already 11 packages are still failing...still silence from Skyvia support...

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Mariia Zaharova posted this 25 August 2022

Hello Daniel,

 

We are processing your request and answer you by email as soon as possible.

 

We provide technical support during business hours only,

Yesterday we had an official holiday in Ukraine - Independence Day. Sorry for the delay with the reply.

 

We will contact you by email shortly.

 

Best regards,

Mariia

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PubliBike Webmaster posted this 25 August 2022

we started to analyze on our side, check the logs on our Nextcloud server...

 

We hope, that we can solve this, but please work on the awful feedback, where I only see "failure".

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PubliBike Webmaster posted this 25 August 2022

In fact, the problem was an out-of-sync of the cache on our server.

we were in the dark, because the error just said: "failure"

1
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Mariia Zaharova posted this 26 August 2022

Hello Daniel,

 

Thank you for your reply.

I have created a request for our developers to make this error message more informative.

 

Best regards,

Mariia

 

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