posted
27 June 2022
Skyvia restores the CRM data but not back into project and task format making it unusable, need to find solution asap
Skyvia - granular restore
- 43Views
- Last Post 04 July 2022
0
votes
Mariia Zaharova
posted this
27 June 2022
posted
27 June 2022
Hello,
Could you please provide us with more details on the issue you are facing, e.g. specify backup package Id, describe your exact steps, expected results, specify errors you are getting, etc.
Looking forward to your reply.
Best regards,
Mariia
0
votes
0
votes
Mariia Zaharova
posted this
30 June 2022
posted
30 June 2022
Hello,
Unfortunately, we cannot provide you with any technical help based on the information provided.
Please send us more details on the issue your contact has encountered and we will check possible solutions for your case.
The details are like this:
- the email that is used for your account;
- what connector do you use;
- the Id or name of the package;
- specify errors you are getting;
- some screenshots, etc.
Looking forward to your reply.
Best regards,
Mariia
0
votes
P1 Admin
posted this
30 June 2022
posted
30 June 2022
"Just to clarify for the restore, the problem we had previously in testing was that Skyvia restores the data at a granular level. However, it doesn’t restore into the format that we see it in Insightly. So rather than individual projects with all their tasks listed underneath, we end up with a mass of jumbled information that it would be impossible to rebuild into it’s current format."
If this does not help I will get answers to your above question.
0
votes
Mariia Zaharova
posted this
01 July 2022
Hello,
Thank you for your reply.
Skyvia works with Insightly CRM via their REST API and is limited by this API. The data is retrieved and imported to this data source according to its API.
There are also some limitations in regard to the restore process of Insightly CRM data. Please check more details here.
Best regards,
Mariia
0
votes
0
votes
Mariia Zaharova
posted this
04 July 2022
posted
04 July 2022
Please use this one https://docs.skyvia.com/connectors/cloud-sources/insightly_connections.html
