Skyvia Query Excel Add-in only supported for Office 365?

  • 80Views
  • Last Post 17 November 2020
0
votes
Stefanie Rankl posted this 02 October 2020

Dear Support Team,

which Office versions supports the Skyvia Query Excel Add In?

In Windows App Store it says Office 2016+, but it didn't work here with Office 2019. With Office 365 we could successfully activate it but some users only habe Office 2019.

Thanks for your support!

Best regards

Stefanie

Order By: Standard | Newest | Votes
0
votes
Dmitriy Muzurov posted this 05 October 2020

Hello Stefanie,

Thank you for submitting a post.

Skyvia Query Excel Add-in is intended for those our clients who use Excel 2016 or higher for Windows or Mac or Excel Online.

Please provide us with the details about what excatly does not work. We would appreciate if you record a video or provide screenshots with errors.

We are looking forward to hearing from you.

0
votes
Stefanie Rankl posted this 13 October 2020

Dear Mr Muzurov

Please have a look at the two error screenshots below.

Office 2019 says here that the add-in is not supported by this application. 

 

Best regards

 

0
votes
Dmitriy Muzurov posted this 16 October 2020

Dear Stefanie,

Thank you for the screenshots.

We raised a ticket with our development team. Once there are any details, we will let you know.

0
votes
Dmitriy Muzurov posted this 17 November 2020

Dear Stefanie,

We tried to reproduce the issue on Windows, Mac and web and did not succeed. Everything is working on our end.

Also, the screenshot has low resolution and we can't see the error message.

Close