Sporadic authentication errors

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  • Last Post 27 May 2019
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votes
API User Reporting posted this 25 May 2019

I've recently taken over administration of our company's Skyvia account, and I am suprised at the number of package failures I am seeing.  A lot seem to be caused by authentication errors, despite our not canging credentials.  Why would we see intemittent auth errors?  Can we see the error log, or at least identify which connection is causing the error?

 

Thanks,

Mort 

0
votes
Mariia Zaharova posted this 27 May 2019

Hi Mort!

 

We checked failed runs of some of your packages. The "authentication failure" error occurs on Salesforce side and does not relate to Skyvia. In some cases Salesforce fails to process request(s) and the error occurs. For example, this can occur when Salesforce server under high load, etc.

 

Best regards, 

Mariia

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