Subscription Plan is not available

votes

Nateevo Nateevo posted this 30 November 2022

posted 30 November 2022

Hello!

We have paid for the professional account but I keep getting "File Mask is not supported in your subscription plan."

and when I check the subscription section, it is as if we have not upgraded the plan.

subscription

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1 Comments

votes

Yevheniia Bilotserkovska posted this 01 December 2022

posted 01 December 2022

Admin

Hello Nateevo.

Thank you for contacting us.

As we see you have 2 acconts - one of them has Professional plan, and another one has Free plan.

Could you please check and make sure you are trying to use File Mask in the Proffesional account marked red on the screen below?

Please let us know if you need any additional information from our side.

Best regards,

Yevheniia Bilotserkovska.