Synchronization error with the LastSyncTime date

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  • Last Post 09 January 2020
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Alexis ROMEZIN posted this 07 January 2020

Hi, 

Why the LastSyncTime register the end date of run and not the start of run ?

Because when the synchronization run and a modification was made, it's never synchronized ?

Example : Sync. start run at 11:54:20 and made 00:01:56 to run, if a modification was made at 11:55:00 it's never synchronized, because the LastSyncTime is 11:56:10. The LastSyncTime should be 11:54:21

Please correct this error as soon as possible, as it is extremely problematic.

Best regards

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Mariia Zaharova posted this 09 January 2020

Hello Alexis,

 

We are sorry for the delayed response.

 

This is as-designed behavior. For data sources, for which dedicated accounts are not available, LastSyncTime is set to the end time of the run.

Dedicated Account option is available only for Salesforce, SugarCRM and Dynamics CRM. For other data sources, a non-dedicated account is used by default. This means that:

a) The first synchronization synchronizes all the data.

b) Any changes to CRM data performed during the synchronization operation are ignored. If the other side is a relational database, all the changes to it performed during the synchronization operation are also ignored. 

It's highly recommended not to edit the data being synchronized during the synchronization operation.

c) Any changes, performed by the user specified in the synchronization package connection or any other user between the synchronization operations, are synchronized.

 

We have asked our developers to check if there are any possible solutions for your case (with Zoho CRM) and we will let you know results as soon as possible.

 

Best regards,

Mariia

 

 

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