Timout Error when Resfreshing Query in Google Sheets

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Heidi Ellis posted this 2 weeks ago

Everything has been working fine all day but now I can't Refresh the query's attached to my google sheets. They are fine when I run them from the website. One of the queries is https://app.skyvia.com/#/58106/query/7115 but there are multiple queries on that sheet and none are working. 

It says Exception: Timeout: https://old.skyvia.com/api/queries/7115/data?

 

 

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Dmitriy Muzurov posted this 2 weeks ago

Hello Heidi,

Thank you for submitting a ticket with us.

We have no access to saved queries. Please send us the SQL query that results in timeout, so that we check it from our side.

We are looking forward to hearing from you.

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Heidi Ellis posted this 2 weeks ago

The problem isn't with one specific query, it's with all of my queries not refreshing with I try to refresh through the google sheets add on. 

I am still able to run the queries directly through the skyvia website and then download them but I have google sheets with multiple queries that I need to be able to refresh

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Heidi Ellis posted this 2 weeks ago

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Dmitriy Muzurov posted this 2 weeks ago

Dear Heidi,

Thank you for details.

We raised a ticket with our developers to investigate the issue.

As soon as there are any details, we will let you know.

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