Unable to Export Skedulo object data

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  • Last Post 26 October 2021
0
votes
Ability Centre posted this 20 October 2021

Hi there,

 

We are testing some Export packages and noticed that Skedulo object don't appear as available despite being part of an installed package on our Saleforce instance.

 

Can this be rectified please? Please also cc in sean.sparks@abilitywa.com.au

 

Many thanks,

Sean

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votes
Nataliia Nikulina posted this 21 October 2021

Hello Sean,

 

Thank you for contacting Skyvia Support team. 

Please send us the screenshot of the Salesforce UI to see how the Skedulo object is integrated with Salesforce

so we can further investigate your scenario.

Unfortunately, we can't add the email to the copy on our portal, this is possible if you send a request to the

support@skyvia.com email.

We look forward to hearing from you. 

 

Best regards,

Nataliia,

Customer Support Engineer 

 

0
votes
Ability Centre posted this 25 October 2021

Hi Natalia,

 

When adding a task to an export package, we are expecting to see "sked_object name" in the list of available objects.

 

When querying the salesforce database with Workbench, for example, we do get the sked options:

 

Below is our Salesforce connection in Skyvia:

 

Thanks,

Sean

 

 

0
votes
Nataliia Nikulina posted this 25 October 2021

Hello Sean,

 

Thank you for the update.

 

We recommend that you clear a metadata cache in your connection so the changes are available. 

This parameter determines for how long the cached metadata for the connection is considered valid.

You can configure this time interval or reset it manually in the Connection Details window by clicking the Clear now link near the Metadata Cache parameter. The time the cache was last cleared is displayed next to the Clear now link.

You can also disable metadata cache completely, and metadata will be queried whenever necessary.

By default, the Metadata Cache parameter is set to Infinite, and the cache is reset only manually.

If the metadata of your cloud application changes often, you may need to change this setting.

Please try this and let us know what the outcome is.

 

We look forward to hearing from you.

 

Best regards,

Nataliia,

Customer Support Engineer 

 

 

0
votes
Ability Centre posted this 26 October 2021

Hi Nataliia,

 

Many thanks. This has resolved the issue.

 

Thanks,

Sean

 

 

0
votes
Nataliia Nikulina posted this 26 October 2021

Hello Sean,

 

We are happy to hear that.

 

Feel free to contact us in case of any questions or issues.

 

Best regards,

Nataliia,

Customer Support Engineer 

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