Users Not Getting Invite

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  • Last Post 15 November 2017
Timmi Oyen posted this 14 November 2017

I'm trying to invite users to our Skyvia backup, but when I do none of them get the email. I tested myself with different emails and did not get them. Also, once they are users, can they see, but edit or delete? Thanks.

Mariia Zaharova posted this 15 November 2017

The invitation emails are not sent in this case. When the invited user logs in to his Skyvia account (or signs up, if the users is not yet registered), he can choose whether to use his default account or the account of the user that invited him.

Also, user cannot have access to packages, connections, and stored queries of other users, sharing the same account. This allows limiting access of different users to the company data. When several users share the same account, this means that they share the same pricing plan subscriptions and resource limitations. For example, if two users share an account with a subscription for the free plan for Query, which has a limit for a five queries per day, after they execute five queries in total (be it 2 for one user and 3 for another or 5 for one user and 0 for another), both users won't be able to execute queries till the next day.

However, we are considering the possibility to add an option for sharing packages, connections, etc., between users. We will inform you when any news regarding this are available.

Please refer to:


If you have any further questions, feel free to contact us. We will be glad to answer all your further questions.