Zendesk Connector missing data

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  • Last Post 10 August 2022
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votes
David Ventimiglia posted this 08 August 2022

Hi,

The Skyvia Zendesk Connector seems to be missing data.  There are a few Zendesk API endpoints that seem to be missing but the one I'm most interested in right now is Ticket Metric Events as that's where Zendesk reports Service Level Agreement (SLA) breach events.  How can I access these data through Skyvia?  Are there plans to build out complete support for all data objects in the Zendesk Connector?  Thanks!

 

Best,

David A. Ventimiglia

zendesk
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Serhii Muzyka posted this 09 August 2022

Hello David,

Thank you for contacting Skyvia Support team. 

We have replied to you via email. Please check your mailbox. 

Should you have any further questions, let us know. 

 

Best regards,

Serhii

Technical Support Engineer

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votes
David Ventimiglia posted this 09 August 2022

BTW, I'm fairly close on configuring the REST connector myself, but I'm struggling with the metadata.  Here's what I have so far, but this doesn't quite work.

{

    "ProviderConfiguration" : {

    },

    "Metadata" : [

        {

            "Name":"TicketMetric",

            "Url":"/incremental/ticket_metric_events",

            "Arguments":[{"ColumnName": "Time", "ParameterName": "start_time"}],

            "ResultPath": "",

            "Columns" : [

                {"Name":"Id", APIPath: "id", "DbType":"Int32", "Primary":true, "Createable":false, "Updateable":false},

                {"Name":"InstanceId", APIPath: "instance_id", "DbType":"Int32", "Primary":false, "Createable":false, "Updateable":false},

                {"Name":"Metric", APIPath: "metric", "DbType":"String", "Primary":false, "Createable":false, "Updateable":false},

                {"Name":"TicketId", APIPath: "ticket_id", "DbType":"Int32", "Primary":false, "Createable":false, "Updateable":false},

                {"Name":"Time", APIPath: "time", "DbType":"DateTime", "Createable":false, "Updateable":false},

                {"Name":"Type", APIPath: "type", "DbType":"String", "Primary":false, "Createable":false, "Updateable":false}

            ]

        }

    ]

}

 

0
votes
David Ventimiglia posted this 09 August 2022

Thank you, Serhii.  I actually do have a few more questions.  I replied to the email but essentially they're presented in this thread and it's the following.

Since Zendesk TicketMetrics are an absolute must-have for us, I've begun the work of implementing a REST Connector for those data, but I need help configuring that connector, especially vis-a-vis the metadata.  Please see the previous replies.

0
votes
David Ventimiglia posted this 09 August 2022

Oh and here's a screenshot of the actual connector setup:

 

Connecting to Zendesk API directly

0
votes
Serhii Muzyka posted this 10 August 2022

Dear David,

Thank you for getting back to us.

Unfortunately, we are not able to assist you in setting up a separate REST connector for Zendesk TicketMetricsEvents. REST connection is not used for default connectors (such as Zendesk), it is used only for data sources that are not available in the list of supported ones.

However, we can assure you that we have defined support for TicketMetricsEvents object in our Zendesk connector as a top priority task. 

We will let you know as soon as this feature becomes available. 

Thank you for your understanding.

 

Best regards,

Serhii

Technical Support Engineer

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