Zoho CRM Backup Failing on Potentials/Deals data entity

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  • Last Post 3 weeks ago
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Laurent Ades posted this 3 weeks ago

Hi

My Zoho CRM backup is failing on the 'Potentials' entity.

I am suspecting that is happening because the API name for this entity is 'Deals' rather.

Can you handle that ?

Thanks

0
votes
Mariia Zaharova posted this 3 weeks ago

Hi Laurent,

 

We have checked metadata of your Zoho CRM connection and yes, there is no Potentials object, but there is a Deals one. You need to refresh your backup package according to your Zoho CRM connection metadata. For this, open your backup package, go the Settings tab, and remove objects that are marked as not found and add other objects according to your scenario.

 

Best regards,

Mariia

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