Freshdesk: The Limit of Freshdesk API Calls Per Hour Has Been Reached

Freshdesk: The Limit of Freshdesk API Calls Per Hour Has Been Reached

This error occurs on the Freshdesk side, indicating that the API call limit for the hour has been exceeded. For more details on Freshdesk's API limits, refer to their API documentation.

Freshdesk enforces a limit on the number of API calls that can be made per hour. Skyvia interacts with Freshdesk via its API, retrieving 100 records per API call when using Freshdesk API v2, and 30 records per API call when using Freshdesk API v1.

When working with child objects (e.g., TicketNote, TicketReply, TicketConversation, etc.), Skyvia first retrieves all parent records (e.g., Tickets). Then, for each parent record, it retrieves all associated child records. This process can significantly increase the number of API calls required, leading to longer execution times.

To mitigate this issue:

  1. Divide your backup/replication integration into multiple smaller integrations.
  2. Ensure these integrations do not run simultaneously, so the API calls are spread out over time.
By implementing these steps, you can reduce API call usage and avoid exceeding the hourly limit.

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