How Can I Check My Support Ticket Progress?
If you've submitted a support ticket with us and want to track its progress, you can easily check it using your Skyvia account. Please follow these steps:
- Log in to your Skyvia account at Skyvia Support Portal
- Then, navigate to the My Support Account tab. You’ll see a full list of your tickets.
- Each ticket has a unique ID displayed next to the subject for quick reference.
Your ticket can have one of these statuses:
- When your ticket is Open, it means it's currently active on our end. Our team is working on it and will respond soon.
- If it's marked Waiting for Reply, we're awaiting your input. Without a response within 7 days, the ticket will auto-close - but you can reopen it anytime. We never delete tickets, so reactivation is always possible.
- Tickets labeled On Hold or Escalated have been passed to our development team or another department for deeper review. Resolution time depends on the issue’s complexity.
- Once Solved or Closed, we consider the matter resolved. If it’s not fully fixed, just reply to our last message, the ticket will reopen, and we’ll keep helping.
Note: Priority support is available for customers with an active subscription or maintenance plan. Learn more about our pricing plans here.
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