Track Your Skyvia Support Ticket Status

How Can I Check My Support Ticket Progress?

How to Access Your Tickets

  1. Log in to the Skyvia Support Portal.
  2. Navigate to the My Support Account tab.
  3. You will see a full list of your submitted tickets, each with a unique ID displayed next to the subject for quick reference.

Ticket Statuses

StatusMeaning
OpenYour ticket is active. Our team is working on it and will respond shortly.
Waiting for ReplyWe are awaiting your input. If no response is received within 7 days, the ticket will auto-close. You can reopen it at any time - tickets are never deleted.
On Hold / EscalatedThe ticket has been passed to our development team or another department for deeper review. Resolution time depends on the complexity of the issue.
Solved / ClosedThe issue is considered resolved. If the problem persists, reply to our last message - the ticket will reopen automatically.

Still Need Help?

If you cannot find your ticket or have questions about its status, submit a new request or reply directly to any email notification you received from us.