How Can I Check My Support Ticket Progress?
How to Access Your Tickets
- Log in to the Skyvia Support Portal.
- Navigate to the My Support Account tab.
- You will see a full list of your submitted tickets, each with a unique ID displayed next to the subject for quick reference.
Ticket Statuses
| Status | Meaning |
|---|
| Open | Your ticket is active. Our team is working on it and will respond shortly. |
| Waiting for Reply | We are awaiting your input. If no response is received within 7 days, the ticket will auto-close. You can reopen it at any time - tickets are never deleted. |
| On Hold / Escalated | The ticket has been passed to our development team or another department for deeper review. Resolution time depends on the complexity of the issue. |
| Solved / Closed | The issue is considered resolved. If the problem persists, reply to our last message - the ticket will reopen automatically. |
Still Need Help?
If you cannot find your ticket or have questions about its status, submit a new request or reply directly to any email notification you received from us.
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