QuickBooks Desktop: "A modal dialog box is showing in the QuickBooks user interface. Your application cannot access QuickBooks until the user dismisses the dialog box."

QuickBooks Desktop: "A modal dialog box is showing in the QuickBooks user interface. Your application cannot access QuickBooks until the user dismisses the dialog box."


Issue Description

When attempting to connect a QuickBooks Desktop company file to Skyvia using Skyvia Agent, you may encounter the following error:

Quote
Connection to the company could not be established. A modal dialog box is showing in the QuickBooks user interface. Your application cannot access QuickBooks until the user dismisses the dialog box.

This message indicates that Skyvia cannot access the QuickBooks company file because QuickBooks is currently blocked by a modal (pop-up) dialog or the user logged in does not have the required permissions.

Cause

Skyvia integrates with QuickBooks Desktop through Skyvia Agent installed locally.
 The connection may fail if:

  • You are not logged in as the Admin in QuickBooks Desktop.
  • ​A modal pop-up or notification window is open in QuickBooks.
  • Another user is currently connected to the company file.
  • ​QuickBooks is running in the background with an unresolved system message.


How to Resolve

  1. Close QuickBooks Desktop completely.
  2. Reopen QuickBooks as the Admin user.

  3. Ensure that:
    1.  No other users are signed in to the company file.
    2.  There are no pop-up dialogs or notifications open in the UI.
  4. Open the company file.
  5. Return to Skyvia and attempt the connection again using Skyvia Agent.

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